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Ana Luisa

<h3 data-path-to-node="5" id="isPasted">Getting Ready &amp; Placing Your Order</h3><h4 data-path-to-node="6" id="where-is-in-store-pickup-available"><b data-path-to-node="6" data-index-in-node="0">Where is In-Store Pickup available?</b></h4><p data-path-to-node="7">Currently, In-Store Pickup is available exclusively at our <b data-path-to-node="7" data-index-in-node="59">Bleecker Street location</b> in New York City. Stay tuned as we continue to grow!</p><h4 data-path-to-node="8" id="can-i-ship-some-items-to-my-home-and-pick-up-others-in-store"><b data-path-to-node="8" data-index-in-node="0">Can I ship some items to my home and pick up others in-store?</b></h4><p data-path-to-node="9">To keep your checkout process smooth, we can&#x2019;t mix shipping and pickup in a single cart. If you&#x2019;d like some pieces delivered to your door and others picked up at Bleecker Street, simply place <b data-path-to-node="9" data-index-in-node="192">two separate orders</b>: one for delivery and one for store pickup.</p><h4 data-path-to-node="10" id="how-do-i-know-if-an-item-is-available-for-pickup"><b data-path-to-node="10" data-index-in-node="0">How do I know if an item is available for pickup?</b></h4><p data-path-to-node="11">Eligible items will show the &quot;In-Store Pickup&quot; option at checkout based on live inventory at our Bleecker Street store. If an item doesn&apos;t show this option, it&apos;s currently only available to ship!</p>

Currently, In-Store Pickup is available exclusively at our Bleecker Street location in New York City. Stay tuned as we continue to grow!. To keep your checkout process smooth, we can’t mix shipping and pickup in a single cart. If you’d like some piec

Buy Online, Pick Up In Store

What is AL Luxe?

Does AL Luxe have a monthly fee?

I'd like to cancel my membership.

What is included in my AL Luxe membership?

Do I have to shop every month as a member of AL Luxe?

How do I redeem my credit?

AL Luxe

Do you have any store locations?

Can I make an appointment to get custom jewelry?

What forms of payment do you accept at your stores?

I received your custom jewelry services as a gift.

Do you offer permanent jewelry?

There is an issue with my permanent jewelry.

Do you host any in-person events?

Can I host a private event at your store?

Ana Luisa IRL

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Do you have a rewards program?

My Account

How do I get in touch with you?

Do your products come with a warranty?

How do I submit a warranty claim?

Is your jewelry hypoallergenic?

How do I find my ring size?

If a product is out of stock, can I add myself to a waitlist?

How is your jewelry packaged?

How should I take care of my jewelry?

What is a preorder?

What is the difference between your 10k and 14k gold jewelry?

Where can I purchase Ana Luisa products?

Are your diamonds conflict free?

Can I use your Flatback Studs for a new piercing?

Product Information & Care

How is your jewelry sustainable?

How does Ana Luisa ensure responsible End of Life Treatment?

What is Good on You?

What is The Climate Change Project?

Which organizations does Ana Luisa partner with for charitable donations?

Where is your donation center located?

Sustainability

Which shipping methods do you offer, and how much do they cost?

Do you ship to P.O. boxes, pickup points, or parcel lockers?

What is Ana Luisa Protection?

Shipping

How long will my order take to arrive?

How do I track my order?

I placed an order using Instagram.

I want to change or cancel my order.

I never received my order.

Do you offer gift wrapping?

I'm being asked to pay additional fees to receive my order.

Buy Online, Pick Up In Store (BOPIS)

Picking Up Your Buy Online, Pick Up In Store Order

Orders & Tracking

Will I be charged duties or taxes on my order?

Do you offer gift cards?

What forms of payment do you accept online?

What is Klarna and how do I use it?

What if I cannot complete a Klarna payment?

Are any products excluded from discounts or promotions?

Do you offer price adjustments?

Where do I enter my gift card or discount code?

Payment & Gift Cards

What is your return and exchange policy?

How do I make an exchange?

How do I make a return?

How do I return a gift?

How long will it take to receive my refund?

Do you charge a return fee?

What does "final sale" mean?

I bought one of your products at a sample sale. Can I return it?

There is an issue with my order.

Are Jewelry Bundles eligible for returns?

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Can I return or exchange an item I bought via In-Store Pickup?

Exchanges & Returns

Where is In-Store Pickup available?

Can I ship some items to my home and pick up others in-store?

How do I know if an item is available for pickup?

Getting Ready & Placing Your Order

Buy Online, Pick Up In StoreUpdated 8 days ago

Getting Ready & Placing Your Order

Where is In-Store Pickup available?

Can I ship some items to my home and pick up others in-store?

How do I know if an item is available for pickup?