# analuisaparis

> Public Help Center articles for analuisaparis.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What is AL Luxe?](https://help.analuisa.com/en-US/what-is-al-luxe-4467766.md): AL Luxe is Ana Luisa's exclusive membership program. This subscription-based membership offers total shopping freedom and a long list of perks – buildable store credit, additional discounts, and priority customer support. Becoming a member is simple!
- [Does AL Luxe have a monthly fee?](https://help.analuisa.com/en-US/does-al-luxe-have-a-monthly-fee-4467767.md): Yes! For your first month of membership, you will be billed a one-time trial fee of $3.95 (plus tax) when you sign up. This trial fee is nonrefundable. After that, you will be charged the full membership fee (plus tax) on a monthly basis. Your availa
- [I'd like to cancel my membership.](https://help.analuisa.com/en-US/id-like-to-cancel-my-membership-4467769.md): We’ll miss you, but we understand some things don’t last forever. To cancel your AL Luxe membership, follow these steps. In addition to canceling, you have the ability to pause your membership at any time for up to three months. The steps to pause yo
- [What is included in my AL Luxe membership?](https://help.analuisa.com/en-US/what-is-included-in-my-al-luxe-membership-4467770.md)
- [Do I have to shop every month as a member of AL Luxe?](https://help.analuisa.com/en-US/do-i-have-to-shop-every-month-as-a-member-of-al-luxe-4467771.md): Absolutely not! The AL Luxe membership is flexible, so you don't need to make a purchase every month to maintain your member status. Your credit doesn't expire, so feel free to spend or save it however you like. Your membership will need to be active
- [How do I redeem my credit?](https://help.analuisa.com/en-US/how-do-i-redeem-my-credit-4467772.md): As an AL Luxe member, the fee you pay each month as a member becomes credit you can use on future purchases. This credit does not expire, so you can save it or spend it however you like. You can view your total credit balance at any time by logging i
- [Do you have any store locations?](https://help.analuisa.com/en-US/do-you-have-any-store-locations-4467773.md): Yes! We have multiple stores located in the US. Use our store locator to find a shop near you that carries Ana Luisa products!. Our stores feature all your AL faves including best sellers, new arrivals, our Solid Gold Collection, and more! Our in-sto
- [Can I make an appointment to get custom jewelry?](https://help.analuisa.com/en-US/can-i-make-an-appointment-to-get-custom-jewelry-4467774.md): Yes! If you're interested in custom jewelry, we encourage you to make an appointment ahead of time. You can book your appointment here. Nothing available for your schedule? Call the store to ask about walk-in availability. Walk-in appointments with a
- [What forms of payment do you accept at your stores?](https://help.analuisa.com/en-US/what-forms-of-payment-do-you-accept-at-your-stores-4467775.md): We accept credit cards, debit cards, Apple Pay, Klarna, and Ana Luisa gift cards. At this time, we do not accept cash payments and cannot honor any online promotions or discounts at our stores.
- [I received your custom jewelry services as a gift.](https://help.analuisa.com/en-US/i-received-your-custom-jewelry-services-as-a-gift-4467776.md): We're thrilled you received our custom jewelry service as a gift. We can't wait to see you at our store!. If you need help with an appointment you've already booked, please contact our team at love@analuisa.com. If you need help with a Giftory order,
- [Do you offer permanent jewelry?](https://help.analuisa.com/en-US/do-you-offer-permanent-jewelry-4467777.md): Yes, permanent jewelry is available exclusively at our stores. If you're interested in permanent jewelry, keep reading!. Glad you asked! This is a custom-fit piece designed for long-term wear and low maintenance. While our standard pieces are designe
- [There is an issue with my permanent jewelry.](https://help.analuisa.com/en-US/there-is-an-issue-with-my-permanent-jewelry-4467778.md): Though this collection of jewelry is designed to last forever, we understand things happen! If your custom jewelry breaks or falls off within the first 60 days, we’ll reattach it free of charge. If you'd prefer to have it welded back on after 60 days
- [Do you host any in-person events?](https://help.analuisa.com/en-US/do-you-host-any-in-person-events-4467779.md): Yes! From time to time, Ana Luisa will host in-person sample sales for customers. Sample sales are where you may find older styles, production samples, jewelry in near-perfect condition, all offered at a discount. We want our customers to enjoy these
- [Can I host a private event at your store?](https://help.analuisa.com/en-US/can-i-host-a-private-event-at-your-store-4467780.md): Yes! Our welding studio is available to book for private parties. Host a birthday, a bachelorette, or celebrate any other occasion with a custom jewelry party at Ana Luisa. Our team will roll out the red carpet for you with custom jewelry and memorie
- [How do I make changes to my account?](https://help.analuisa.com/en-US/how-do-i-make-changes-to-my-account-4467782.md): You can access your information at any time by logging into your Ana Luisa account. From this page, you can view the following information:. To make any changes to your account details or address book, or to close your account, please contact our tea
- [How do I create an Ana Luisa account?](https://help.analuisa.com/en-US/how-do-i-create-an-ana-luisa-account-4467783.md): Log onto analuisa.com and click the icon that looks like a person next to the shopping cart (If you are using a mobile device, you can access this from the main menu on the left side of the screen).Click “Join Here”. This will bring up a pop-up windo
- [I have an Ana Luisa account. Why can't I sign in?](https://help.analuisa.com/en-US/i-have-an-ana-luisa-account-why-cant-i-sign-in-4467784.md): For your convenience, Ana Luisa accounts do not require a password. To log into your account, follow these steps:. If you’re still having trouble accessing your account, please contact us by live chat or send an email to love@analuisa.com.
- [I no longer want to receive updates from Ana Luisa.](https://help.analuisa.com/en-US/i-no-longer-want-to-receive-updates-from-ana-luisa-4467785.md): If you would like to unsubscribe from our mailing list, simply click the "Unsubscribe" button found at the bottom of any of our emails. Unsubscribing will prevent you from receiving promotional emails, but will still allow you to receive all transact
- [Do you have a rewards program?](https://help.analuisa.com/en-US/do-you-have-a-rewards-program-4467781.md): As of October 15th, 2024 we have ended our rewards program to improve the overall Ana Luisa shopping experience.*. Effective August 1st, 2024, customers will no longer earn points on purchases. The last day to redeem points will be October 14th, 2024
- [How do I get in touch with you?](https://help.analuisa.com/en-US/how-do-i-get-in-touch-with-you-5318390.md): For more time-sensitive questions and additional support, our team is available via live chat seven days a week from 9AM - 8PM ET. To get in touch with us, simply click the chat icon in the bottom right corner of this page. You will be asked to confi
- [Do your products come with a warranty?](https://help.analuisa.com/en-US/do-your-products-come-with-a-warranty-4467787.md): Yes! Our 2-Year Warranty ensures your Ana Luisa online purchase (placed on analuisa.com or purchased at our store) is fully protected for two years from the original purchase date. Though we extensively test our products, our warranty may be applied
- [How do I submit a warranty claim?](https://help.analuisa.com/en-US/how-do-i-submit-a-warranty-claim-4467794.md): If you are experiencing an issue with your jewelry and it is covered under our 2-Year Warranty, you can submit a warranty claim by following these steps:. Please note our team may not approve your warranty claim if we do not have enough information a
- [Is your jewelry hypoallergenic?](https://help.analuisa.com/en-US/is-your-jewelry-hypoallergenic-4467786.md): We are happy to share all of our jewelry is hypoallergenic and our 10K Solid Gold collection is hypoallergenic and nickel-free. However, we do encourage customers with sensitive skin to only wear earrings made with Titanium or Stainless Steel posts,
- [How do I find my ring size?](https://help.analuisa.com/en-US/how-do-i-find-my-ring-size-4467789.md): Our retail team is happy to help measure your ring size in-store. We look forward to seeing you at any of our store locations!. If you're not able to visit our store, you can measure your ring size at home by following these steps:. Find your circumf
- [If a product is out of stock, can I add myself to a waitlist?](https://help.analuisa.com/en-US/if-a-product-is-out-of-stock-can-i-add-myself-to-a-waitlist-4467791.md): Yes! Waitlists are available for pieces that may be sold out but returning soon. You can add yourself to a waitlist for a sold out product by navigating to the product page and clicking the “Notify Me When Available” button. We will send you an email
- [How is your jewelry packaged?](https://help.analuisa.com/en-US/how-is-your-jewelry-packaged-4467792.md): To keep things simple yet secure, our packaging is reduced to the essentials. We want to ensure everything in your order arrives in one piece with environmentally-friendly materials. Our mailers, gift packaging, and jewelry carding are all sourced fr
- [How should I take care of my jewelry?](https://help.analuisa.com/en-US/how-should-i-take-care-of-my-jewelry-4467793.md): The majority of our jewelry is 14k gold or rhodium plated with a base metal of brass. While our products are designed to be water-resistant, we recommend the following:. A key difference between our gold vermeil and gold plated jewelry is the metal b
- [What is a preorder?](https://help.analuisa.com/en-US/what-is-a-preorder-4467795.md): Sometimes, we don't want to wait to share our new products with you! To give a sneak peak (and let you buy your jewelry as early as possible), certain products are available to preorder before they are in stock at our warehouse. You can tell if a pro
- [What is the difference between your 10k and 14k gold jewelry?](https://help.analuisa.com/en-US/what-is-the-difference-between-your-10k-and-14k-gold-jewelry-4467796.md): The term "karat" (K) refers to the purity, color, and softness of gold. A higher karat number indicates purer gold. While 10K Sold Gold has a lower purity, it is more durable and less prone to bending. Conversely, 24K Sold Gold is the purest form but
- [Where can I purchase Ana Luisa products?](https://help.analuisa.com/en-US/where-can-i-purchase-ana-luisa-products-4467797.md): All of our available products may be purchased directly through our website, analuisa.com. Limited styles are available for purchase through Amazon, Bloomingdale's, and more. You can find a full list of our stores and retailers here. We recommend fol
- [Are your diamonds conflict free?](https://help.analuisa.com/en-US/are-your-diamonds-conflict-free-4467798.md): Yes! We exclusively use 100% lab-grown diamonds, meaning no mining is required. Our lab stones can com from Spain, Italy or India. We use SI clarity diamonds with a G/H color-grade.
- [How is your jewelry sustainable?](https://help.analuisa.com/en-US/how-is-your-jewelry-sustainable-4467799.md): Sustainability is at the core of the work we do at Ana Luisa. We're committed to challenging ourselves and the jewelry industry by prioritizing social responsibility and protecting our natural resources. Read more about some of our practices below. O
- [How does Ana Luisa ensure responsible End of Life Treatment?](https://help.analuisa.com/en-US/how-does-ana-luisa-ensure-responsible-end-of-life-treatment-4467800.md): Creating more responsible jewelry pieces means addressing our practices both in design and through the post-customer purchase. As often the case in the fashion industry, products are destined for landfill after use. In order to disrupt this habit and
- [What is Good on You?](https://help.analuisa.com/en-US/what-is-good-on-you-4467801.md): Good on You is a rating system that provides transparent information on three key areas of concern to consumers: Labor, Environment, and Animals. Brands are rated from 1 (Avoid) to 5 (Great). Overall ratings are derived from an average of the brand’s
- [What is The Climate Change Project?](https://help.analuisa.com/en-US/what-is-the-climate-change-project-4467802.md): The Change Climate Project (formerly Climate Neutral) works to decrease global carbon emissions by getting brands to measure, offset, and reduce the carbon they emit. The Change Climate Project's seal of approval indicates we take responsibility for
- [Which organizations does Ana Luisa partner with for charitable donations?](https://help.analuisa.com/en-US/which-organizations-does-ana-luisa-partner-with-for-charitable-donations-4467805.md): At Ana Luisa, we are committed to supporting communities across the globe. Whenever possible, we like to work with international organizations and develop products that contribute to or call attention to causes we care about. In 2022, we have support
- [Where is your donation center located?](https://help.analuisa.com/en-US/where-is-your-donation-center-located-4467806.md): Ana Luisa is proud to partner with the Princess Project as our return donation center, based in San Francisco. The Princess Project promotes self-confidence and individual beauty by providing free prom dresses and accessories to high school teens who
- [Which shipping methods do you offer, and how much do they cost?](https://help.analuisa.com/en-US/which-shipping-methods-do-you-offer-and-how-much-do-they-cost-4640106.md): Please keep in mind our delivery estimates for all orders (US and international) do not include processing time for orders. Once you place your order and receive your confirmation email, the order will ship approximately 1-2 business days later. This
- [Do you ship to P.O. boxes, pickup points, or parcel lockers?](https://help.analuisa.com/en-US/do-you-ship-to-po-boxes-pickup-points-or-parcel-lockers-4640326.md): We offer shipping to P.O. boxes located in the United States. At this time, we are not able to ship directly to pickup points or parcel lockers. Please note our Express Shipping method is not available for delivery to P.O. boxes. If you would like to
- [What is Ana Luisa Protection?](https://help.analuisa.com/en-US/what-is-ana-luisa-protection-4640555.md): Ana Luisa Protection allows you to track your order with peace of mind. We know how important it is for your jewelry to arrive in perfect condition, so we offer package protection to keep your order safe during shipping and delivery. The cost of Ana
- [How long will my order take to arrive?](https://help.analuisa.com/en-US/how-long-will-my-order-take-to-arrive-4640763.md): All shipping estimates (US and international) are approximate and listed in business days. Our team does everything they can to ensure you receive your order as soon as possible. Orders may take longer than expected to arrive based on inclement weath
- [What is a preorder?](https://help.analuisa.com/en-US/what-is-a-preorder-4640777.md): Sometimes, we don't want to wait to share our new products with you! To give a sneak peak (and let you buy your jewelry as early as possible), certain products are available to preorder before they are in stock at our warehouse. You can tell if a pro
- [How do I track my order?](https://help.analuisa.com/en-US/how-do-i-track-my-order-4640790.md): Tracking information on your order will become available 1–5 business days after it has been placed, depending on the shipping method selected at checkout. You will receive an email to notify you once your order has been shipped with a link to track
- [I placed an order using Instagram.](https://help.analuisa.com/en-US/i-placed-an-order-using-instagram-4640791.md): Once your order has been placed, you will receive an order confirmation email from Instagram. Tracking information will become available 1–2 business days after ordering. You will not receive any emails from Ana Luisa directly. You can view your orde
- [I want to change or cancel my order.](https://help.analuisa.com/en-US/i-want-to-change-or-cancel-my-order-4640792.md): If you placed your order in the last hour, you're in luck! Simply log into your AL account, and click into your order history. From there, you will see an option to cancel your order. If you don't see the option to cancel, it means we can no longer m
- [I never received my order.](https://help.analuisa.com/en-US/i-never-received-my-order-4640980.md): Oh no! We understand you're looking forward to getting your new pieces in the mail. While we expect the shipping providers we work with to ensure a successful tracking and delivery process every time, we know unexpected things happen from time to tim
- [Do you offer gift wrapping?](https://help.analuisa.com/en-US/do-you-offer-gift-wrapping-4640981.md): Yes! We offer an Ana Luisa gift bag, gift box, and note card for purchase with any online order. To receive gift packaging with your order, select the option at checkout. Once you receive your order, you'll have everything you need to package your gi
- [I'm being asked to pay additional fees to receive my order.](https://help.analuisa.com/en-US/im-being-asked-to-pay-additional-fees-to-receive-my-order-4640982.md): Oh no! Duties and taxes on our products are built into our pricing. When placing an order, always double check to make sure you have selected your country as the destination and you are seeing prices in your local currency. If you receive an invoice
- [Will I be charged duties or taxes on my order?](https://help.analuisa.com/en-US/will-i-be-charged-duties-or-taxes-on-my-order-4641266.md): Domestic orders may be subject to sales and state taxes. These taxes are calculated according to the state or province of the shipping address, and are included in the final price of your order before completing payment. If you decide to return any i
- [Do you offer gift cards?](https://help.analuisa.com/en-US/do-you-offer-gift-cards-4641267.md): Yes! We offer Digital Gift Cards on our website in denominations of $50, $100, $150, $200, and $250. At this time, Digital Gift Cards are only available to domestic customers (based in the United States) and are excluded from most site-wide promotion
- [What forms of payment do you accept online?](https://help.analuisa.com/en-US/what-forms-of-payment-do-you-accept-online-4641268.md): We accept payment via credit card, debit card, Apply Pay, Amazon Pay, Klarna, PayPal, and Shop Pay. We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our
- [What is Klarna and how do I use it?](https://help.analuisa.com/en-US/what-is-klarna-and-how-do-i-use-it-4641269.md): Klarna is a service that allows our customers the ability to buy now and pay later. Purchases made with Klarna are done so in four equal payments, completed every two weeks without any interest. If Klarna is available in your country, it will appear
- [What if I cannot complete a Klarna payment?](https://help.analuisa.com/en-US/what-if-i-cannot-complete-a-klarna-payment-4641270.md): To avoid missing a payment, we suggest downloading the Klarna app to receive notifications and reminders of your upcoming payments. Payments through Klarna are scheduled every two weeks. If funds are not available or you otherwise do not make your pa
- [Are any products excluded from discounts or promotions?](https://help.analuisa.com/en-US/are-any-products-excluded-from-discounts-or-promotions-4641272.md): The following products are excluded from our advertised sales:. Additional exclusions may apply to any current or future promotions. To learn more, visit the Promotional Terms and Conditions page on our website. Please note we can only honor one disc
- [Do you offer price adjustments?](https://help.analuisa.com/en-US/do-you-offer-price-adjustments-4641273.md): In some cases, yes! We honor price adjustments for any products (purchased at full price) that go on sale within 72 hours of the original purchase date. To request a price adjustment, please contact our Customer Support Team by live chat or send an e
- [Where do I enter my gift card or discount code?](https://help.analuisa.com/en-US/where-do-i-enter-my-gift-card-or-discount-code-4641274.md): You can apply a discount code or Digital Gift Card to your order on our checkout page. You will see a place to enter your code under your order summary (marked by a plus sign). After entering the code, the button labeled "Apply" will change from grey
- [What is your return and exchange policy?](https://help.analuisa.com/en-US/what-is-your-return-and-exchange-policy-4641401.md): We accept returns on products purchased from analuisa.com within 30 days of the original purchase date. Any returned jewelry must arrive to us in the condition it was received, along with the original tags and packaging. US returns are subject to a r
- [How do I make an exchange?](https://help.analuisa.com/en-US/how-do-i-make-an-exchange-4642032.md): We offer free exchanges on domestic orders (placed within the United States), with the exception of orders placed through TikTok Shop. Our customers can exchange products from prior purchases online and receive a 15% bonus store credit. Orders shippe
- [How do I make a return?](https://help.analuisa.com/en-US/how-do-i-make-a-return-4641515.md): To submit your return online, follow these steps:. We require all returns to use the provided shipping label. Failure to do so will result in a delay in processing your refund. Ana Luisa reserves the right to block a refund when a return is not deliv
- [How do I return a gift?](https://help.analuisa.com/en-US/how-do-i-return-a-gift-4642088.md): We accept gift returns within 30 days of the original purchase date for unworn and undamaged products. We cannot honor any promotions or discounts on exchanges in-store. To submit your gift return online, follow these steps:. You will have 30 days to
- [How long will it take to receive my refund?](https://help.analuisa.com/en-US/how-long-will-it-take-to-receive-my-refund-4641516.md): Once our team processes your refund, you'll receive an email confirmation. Refunds to a standard payment method (credit card, debit card, PayPal, Shop Pay, etc.) typically take 5-10 business days to appear on your statement, but may appear sooner dep
- [Do you charge a return fee?](https://help.analuisa.com/en-US/do-you-charge-a-return-fee-4642090.md): Returns submitted within the United States are subject to a fee. This fee depends on the product(s) you'll return and the return method you choose. You will see the fee amount prior to submitting your return. This fee will be deducted from your total
- [I placed an order using Instagram.](https://help.analuisa.com/en-US/i-placed-an-order-using-instagram-4641517.md): Once your order has been placed, you will receive an order confirmation email from Instagram. Tracking information will become available 1–2 business days after ordering. You will not receive any emails from Ana Luisa directly. You can view your orde
- [What does "final sale" mean?](https://help.analuisa.com/en-US/what-does-%22final-sale%22-mean-4642030.md): If a product on our website is listed as final sale, this means it cannot be returned or exchanged at any time. You will know if a product is listed as final sale on the individual product page. The following products are final sale:
- [I bought one of your products at a sample sale. Can I return it?](https://help.analuisa.com/en-US/i-bought-one-of-your-products-at-a-sample-sale-can-i-return-it-4642031.md): All purchases made at our in-person sample sales are final sale, which means they cannot be returned or exchanged. We appreciate your understanding. All purchases made through our partners at 260 Sample Sale are final sale, meaning they cannot be ret
- [There is an issue with my order.](https://help.analuisa.com/en-US/there-is-an-issue-with-my-order-4642086.md): We’re so sorry to hear about this! Our team works hard to ensure orders are processed quickly and correctly, but things happen. If you received a damaged or defective product, wrong product, or are missing something from your order, contact us by liv
- [Are Jewelry Bundles eligible for returns?](https://help.analuisa.com/en-US/are-jewelry-bundles-eligible-for-returns-4642087.md): Yes, you can return your Jewelry Bundle! When returning individual pieces from a Bundle, we will issue a proportionate refund back to the original payment method. If you purchased a Last Chance Bundle or Mystery Bundle, these are final sale and may n
- [How do I return a product purchased with Klarna?](https://help.analuisa.com/en-US/how-do-i-return-a-product-purchased-with-klarna-4641399.md): Returning products purchased with Klarna must be done in accordance with Ana Luisa's return policy. Please use our online returns portal to print a return label and send your order back to us. Upon receipt, our team will issue your refund. For more i