Do you charge a return fee?Updated 3 days ago
US Customers
Returns submitted within the United States are subject to a fee. This fee depends on the product(s) you'll return and the return method you choose. You will see the fee amount prior to submitting your return. This fee will be deducted from your total refund. Exchanges are free and not subject to any fees. We require all returns to use the provided shipping label. Failure to do so will result in a delay in processing your refund. Ana Luisa reserves the right to block a refund when a return is not delivered to the correct business address or does not contain the product(s) submitted.
Return Type | Return Fee |
| Return for store credit | $3.99 |
| Return to original payment method | $6.99 |
International Customers
Returns submitted outside the United States are subject to a fee. This fee depends on a variety of factors. We work directly with the shipping carrier to offer competitive label costs. You will see the fee amount prior to submitting your return. This fee will be deducted from your total refund.
We require all returns to use the provided shipping label. This ensures we can track your return using a reliable shipping method. Failure to do so will result in a delay in processing your refund. Please note Ana Luisa reserves the right to block a refund when a return is not delivered to the correct business address.