Exchanges & Returns
What is your return and exchange policy?
We accept returns on products purchased from analuisa.com within 30 days of the original purchase date. Any returned jewelry must arrive to us in the condition it was received, along with the original tags and packaging. US returns are subject to a r
How do I make an exchange?
We offer free exchanges on domestic orders (placed within the United States), with the exception of orders placed through TikTok Shop. Our customers can exchange products from prior purchases online and receive a 15% bonus store credit. Orders shippe
How do I make a return?
Orders shipped within the United States may be returned online and at both store locations. We cannot honor any promotions or discounts on exchanges in-store. To submit your return online, follow these steps:. Once we receive your return, we'll proce
How do I return a gift?
We accept gift returns within 30 days of the original purchase date for unworn and undamaged products. We cannot honor any promotions or discounts on exchanges in-store. To submit your gift return online, follow these steps:. You will have 30 days to
How long will it take to receive my refund?
Once our team processes your refund, you'll receive an email confirmation. Refunds to a standard payment method (credit card, debit card, PayPal, Shop Pay, etc.) typically take 5-10 business days to appear on your statement, but may appear sooner dep
Do you charge a return fee?
Returns submitted within the United States are subject to a fee. This fee depends on the product(s) you'll return and the return method you choose. You will see the fee amount prior to submitting your return. This fee will be deducted from your total
I placed an order using Instagram.
Once your order has been placed, you will receive an order confirmation email from Instagram. Tracking information will become available 1–2 business days after ordering. You will not receive any emails from Ana Luisa directly. You can view your orde
What does "final sale" mean?
If a product on our website is listed as final sale, this means it cannot be returned or exchanged at any time. You will know if a product is listed as final sale on the individual product page. The following products are final sale:
I bought one of your products at a sample sale. Can I return it?
All purchases made at our in-person sample sales are final sale, which means they cannot be returned or exchanged. We appreciate your understanding. All purchases made through our partners at 260 Sample Sale are final sale, meaning they cannot be ret
There is an issue with my order.
We’re so sorry to hear about this! Our team works hard to ensure orders are processed quickly and correctly, but things happen. If you received a damaged or defective product, wrong product, or are missing something from your order, contact us by liv
Are Jewelry Bundles eligible for returns?
Yes, you can return your Jewelry Bundle! When returning individual pieces from a Bundle, we will issue a proportionate refund back to the original payment method. If you purchased a Last Chance Bundle or Mystery Bundle, these are final sale and may n
How do I return a product purchased with Klarna?
Returning products purchased with Klarna must be done in accordance with Ana Luisa's return policy. Please use our online returns portal to print a return label and send your order back to us. Upon receipt, our team will issue your refund. For more i