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Ana Luisa

We&#x2019;re so sorry to hear about this! Our team works hard to ensure orders are processed quickly and correctly, but things happen.&#xA0;If you received a damaged or defective product, wrong product, or are missing something from your order, contact us by live chat or send an email to&#xA0;<a href="mailto: love@analuisa.com" style=" text-decoration: none;" id="isPasted">love@analuisa.com</a>. Our team will take care of you.

We’re so sorry to hear about this! Our team works hard to ensure orders are processed quickly and correctly, but things happen. If you received a damaged or defective product, wrong product, or are missing something from your order, contact us by liv

There is an issue with my order.

Exchanges & Returns

What is AL Luxe?

Does AL Luxe have a monthly fee?

I'd like to cancel my membership.

What is included in my AL Luxe membership?

Do I have to shop every month as a member of AL Luxe?

How do I redeem my credit?

AL Luxe

Do you have any store locations?

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I received your custom jewelry services as a gift.

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There is an issue with my permanent jewelry.

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Ana Luisa IRL

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Do you have a rewards program?

My Account

How do I get in touch with you?

Do your products come with a warranty?

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Is your jewelry hypoallergenic?

How do I find my ring size?

If a product is out of stock, can I add myself to a waitlist?

How is your jewelry packaged?

How should I take care of my jewelry?

What is a preorder?

What is the difference between your 10k and 14k gold jewelry?

Where can I purchase Ana Luisa products?

Are your diamonds conflict free?

Product Information & Care

How is your jewelry sustainable?

How does Ana Luisa ensure responsible End of Life Treatment?

What is Good on You?

What is The Climate Change Project?

Which organizations does Ana Luisa partner with for charitable donations?

Where is your donation center located?

Sustainability

Which shipping methods do you offer, and how much do they cost?

Do you ship to P.O. boxes, pickup points, or parcel lockers?

What is Ana Luisa Protection?

Shipping

How long will my order take to arrive?

How do I track my order?

I placed an order using Instagram.

I want to change or cancel my order.

I never received my order.

Do you offer gift wrapping?

I'm being asked to pay additional fees to receive my order.

Orders & Tracking

Will I be charged duties or taxes on my order?

Do you offer gift cards?

What forms of payment do you accept online?

What is Klarna and how do I use it?

What if I cannot complete a Klarna payment?

Are any products excluded from discounts or promotions?

Do you offer price adjustments?

Where do I enter my gift card or discount code?

Payment & Gift Cards

What is your return and exchange policy?

How do I make an exchange?

How do I make a return?

How do I return a gift?

How long will it take to receive my refund?

Do you charge a return fee?

What does "final sale" mean?

I bought one of your products at a sample sale. Can I return it?

Are Jewelry Bundles eligible for returns?

How do I return a product purchased with Klarna?

There is an issue with my order.Updated a month ago