Picking Up Your Buy Online, Pick Up In Store OrderUpdated 11 days ago
When will my order be ready for pickup?
We aim to have your pieces ready within 24 hours!
đź’ˇ Important: Please wait until you receive an email explicitly titled "Your order is ready for pickup" before heading over to the store. Placing an order online doesn't mean it's immediately ready, and we want to ensure everything is prepared for you when you arrive!
What do I need to bring when I pick up my order?
To make sure your order safely reaches the right hands, please bring:
Your confirmation: A digital or printed copy of your "Ready for Pickup" or Order Confirmation email.
Identification: A valid, government-issued photo ID OR the physical payment card used for the order. The name on your ID or card must match the name on the order.
Pickup Deadlines & Cancellations
How long do I have to pick up my order?
Your order will be held safely for 4 consecutive days starting from the moment your "Ready for Pickup" email is sent.
What happens if I don't pick up my order in time?
If you aren't able to visit us within the 4-day window, don't worry! Your order will automatically be canceled at the end of the fourth day, and a full refund will be processed back to your original method of payment.
Can I extend my 4-day pickup window?
Unfortunately, we aren't able to extend pickup holds. Once an order is automatically canceled, the items return to our store inventory for other shoppers. You are always welcome to place a new order online or pop into the store to shop in person!
What if an item in my order becomes unavailable?
While rare, if an item is damaged or out of stock during our physical store check, we will notify you immediately via email. Any unavailable items will be canceled and fully refunded right away.