Orders & Tracking
How long will my order take to arrive?
All shipping estimates (US and international) are approximate and listed in business days. Our team does everything they can to ensure you receive your order as soon as possible. Orders may take longer than expected to arrive based on inclement weath
What is a preorder?
Sometimes, we don't want to wait to share our new products with you! To give a sneak peak (and let you buy your jewelry as early as possible), certain products are available to preorder before they are in stock at our warehouse. You can tell if a pro
How do I track my order?
Tracking information on your order will become available 1–5 business days after it has been placed, depending on the shipping method selected at checkout. You will receive an email to notify you once your order has been shipped with a link to track
I placed an order using Instagram.
Once your order has been placed, you will receive an order confirmation email from Instagram. Tracking information will become available 1–2 business days after ordering. You will not receive any emails from Ana Luisa directly. You can view your orde
I want to change or cancel my order.
If you placed your order in the last hour, you're in luck! Simply log into your AL account, and click into your order history. From there, you will see an option to cancel your order. If you don't see the option to cancel, it means we can no longer m
I never received my order.
Oh no! We understand you're looking forward to getting your new pieces in the mail. While we expect the shipping providers we work with to ensure a successful tracking and delivery process every time, we know unexpected things happen from time to tim
Do you offer gift wrapping?
Yes! We offer an Ana Luisa gift bag, gift box, and note card for purchase with any online order. To receive gift packaging with your order, select the option at checkout. Once you receive your order, you'll have everything you need to package your gi
I'm being asked to pay additional fees to receive my order.
Oh no! Duties and taxes on our products are built into our pricing. When placing an order, always double check to make sure you have selected your country as the destination and you are seeing prices in your local currency. If you receive an invoice