For time-sensitive questions and concerns

Need more help? Email our team (We typically respond within 48 hours).

Ana Luisa

<ul id="isPasted"><li>Spend More, Save More: Receive a discount based on the amount you spend. The more you buy, the bigger your savings!</li><li>Early Access &amp; Member-Only Sales: Receive notifications about our sales, and get the chance to shop before anyone else. That means more sales throughout the year, exclusively catered to you</li><li>Discounts on Solid Gold Collection: Exclusive to AL Luxe members (this the only way to save on our fine jewelry collection!)</li><li>Birthday Gift Card: Receive a little present from us on your birthday (must be an active member for at least two months to qualify)</li><li>Free Shipping: All your orders ship free (yes, all of them)</li><li>$$$ Off: Use your credit to unlock money off future purchases</li><li>Priority Customer Support: Need help with your order? <a href="https://help.analuisa.com/en-US/how-do-i-get-in-touch-with-you-5318390" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">Contact our team</a> by email, live chat, or text. We will provide a prompt, personalized experience </li></ul>

What is included in my AL Luxe membership?

AL Luxe

What is AL Luxe?

Does AL Luxe have a monthly fee?

I'd like to cancel my membership.

Do I have to shop every month as a member of AL Luxe?

How do I redeem my credit?

Do you have any store locations?

Can I make an appointment to get custom jewelry?

What forms of payment do you accept at your stores?

I received your custom jewelry services as a gift.

Do you offer permanent jewelry?

There is an issue with my permanent jewelry.

Do you host any in-person events?

Can I host a private event at your store?

Ana Luisa IRL

How do I make changes to my account?

How do I create an Ana Luisa account?

I have an Ana Luisa account. Why can't I sign in?

I no longer want to receive updates from Ana Luisa.

Do you have a rewards program?

My Account

How do I get in touch with you?

Do your products come with a warranty?

How do I submit a warranty claim?

Is your jewelry hypoallergenic?

How do I find my ring size?

If a product is out of stock, can I add myself to a waitlist?

How is your jewelry packaged?

How should I take care of my jewelry?

What is a preorder?

What is the difference between your 10k and 14k gold jewelry?

Where can I purchase Ana Luisa products?

Are your diamonds conflict free?

Product Information & Care

How is your jewelry sustainable?

How does Ana Luisa ensure responsible End of Life Treatment?

What is Good on You?

What is The Climate Change Project?

Which organizations does Ana Luisa partner with for charitable donations?

Where is your donation center located?

Sustainability

Which shipping methods do you offer, and how much do they cost?

Do you ship to P.O. boxes, pickup points, or parcel lockers?

What is Ana Luisa Protection?

Shipping

How long will my order take to arrive?

How do I track my order?

I placed an order using Instagram.

I want to change or cancel my order.

I never received my order.

Do you offer gift wrapping?

I'm being asked to pay additional fees to receive my order.

Orders & Tracking

Will I be charged duties or taxes on my order?

Do you offer gift cards?

What forms of payment do you accept online?

What is Klarna and how do I use it?

What if I cannot complete a Klarna payment?

Are any products excluded from discounts or promotions?

Do you offer price adjustments?

Where do I enter my gift card or discount code?

Payment & Gift Cards

What is your return and exchange policy?

How do I make an exchange?

How do I make a return?

How do I return a gift?

How long will it take to receive my refund?

Do you charge a return fee?

What does "final sale" mean?

I bought one of your products at a sample sale. Can I return it?

There is an issue with my order.

Are Jewelry Bundles eligible for returns?

How do I return a product purchased with Klarna?

Exchanges & Returns

What is included in my AL Luxe membership?Updated 3 days ago