Please keep in mind our delivery estimates for all orders (US and international) do not include processing time for orders. Once you place your order and receive your confirmation email, the order will ship approximately 1-2 business days later. This

Please keep in mind our delivery estimates for all orders (US and international) do not include processing time for orders. Once you place your order and receive your confirmation email, the order will ship approximately 1-2 business days later. This does not include <a href="https://help.analuisa.com/en-US/what-is-a-preorder-4640777" target="_blank" rel="noopener noreferrer">preorders</a> or made to order products.If you don&apos;t see your country listed below, it does not necessarily mean we will not ship to you. To find out if we ship to your country, click on the flag icon located on our home page. If your country is listed in the drop-down menu, you can select it to view the shipping method(s) available in your area. All available shipping options and their associated costs will also appear in your shopping cart and the checkout page ahead of placing your order. <h3 dir="ltr" id="isPasted">US Customers</h3>All available shipping methods for domestic orders are listed below.<table><tbody><tr><td> Available Shipping Options </td><td> Carrier </td><td>Average Delivery Time</td><td>Shipping Cost</td></tr><tr><td> No-Rush </td><td> USPS Ground Advantage </td><td> 5-7 business days </td><td>FREE </td></tr><tr><td> Expedited </td><td> USPS Priority Mail </td><td> 2-4 business days </td><td> $9.99 </td></tr><tr><td> Express </td><td>FedEx 2Day or UPS Express</td><td> 2 business days* *must be placed by 1pm EST Mon-Fri </td><td> $14.99 </td></tr></tbody></table> When referring to the table above, please note orders shipping to PO boxes and non-contiguous states (such as Alaska and Hawaii) may take up to 5 additional days to be delivered.Please note: Made to Order products ship for free via DHL to US customers only. These orders will arrive within 15 business days. <h3 dir="ltr" id="international-customers">International Customers</h3>We offer free international Express Shipping (on average, 3-5 business days) for orders above a certain threshold in select countries. All orders placed with Express Shipping are sent using DHL Express. We also offer Standard Shipping in certain countries. All orders placed with Standard Shipping are sent using ePost and local carriers.The cost of shipping varies by country and the total cost of your order. Please see below for a breakdown of available methods and costs for countries we ship to most frequently.<table><tbody><tr><td colspan="4"> Express Shipping </td></tr><tr><td> Country </td><td> Average Delivery Time </td><td> Shipping Cost </td><td> Free Shipping Minimum </td></tr><tr><td> Australia </td><td>2-6 business days</td><td>AU $15</td><td>AU $145</td></tr><tr><td> Belgium </td><td> 3-5 business days </td><td> &#x20AC;15 </td><td> Free Express Shipping&#xA0; not available </td></tr><tr><td> Canada </td><td>3-5 business days</td><td>CA $14.99</td><td>CA $352</td></tr><tr><td> France </td><td> 3-5 business days </td><td> &#x20AC;15 </td><td>Free Express Shipping&#xA0; not available</td></tr><tr><td> Germany </td><td> 3-5 business days </td><td> &#x20AC;15<div data-empty="true"> </div></td><td>Free Express Shipping&#xA0; not available</td></tr><tr><td> Hong Kong </td><td>4-6 business days</td><td>HK $79</td><td>HK $780</td></tr><tr><td> Japan </td><td>5-7 business days</td><td>&#xA5;2400</td><td>&#xA5;10500</td></tr><tr><td> Korea </td><td>4-6 business days</td><td>&#x20A9;15000</td><td>&#x20A9;100000</td></tr><tr><td> Netherlands </td><td> 3-5 business days </td><td> &#x20AC;15 </td><td>Free Express Shipping&#xA0; not available</td></tr><tr><td> Singapore </td><td>4-6 business days</td><td>S$14</td><td>S$135</td></tr><tr><td> Taiwan </td><td>5-7 business days</td><td>NT $350</td><td>NT $2300</td></tr><tr><td>United Kingdom</td><td>3-5 business days</td><td> &#xA3;15 </td><td> Free Express Shipping&#xA0; not available </td></tr></tbody></table> <table><tbody><tr><td colspan="4"> Standard Shipping </td></tr><tr><td> Country </td><td>Average Delivery Time</td><td>Shipping Cost</td><td>Free Shipping Minimum </td></tr><tr><td> Austria </td><td>6-9 business days</td><td>&#x20AC;8 </td><td>&#x20AC;75 </td></tr><tr><td> Belgium </td><td>5-8 business days</td><td>&#x20AC;8 </td><td>&#x20AC;75 </td></tr><tr><td> Canada </td><td>10-15 business days</td><td>FREE</td><td>No minimum</td></tr><tr><td> France </td><td>5-7 business days</td><td>&#x20AC;8 </td><td>&#x20AC;75 </td></tr><tr><td> Germany </td><td>4-7 business days</td><td>&#x20AC;8 </td><td>&#x20AC;75 </td></tr><tr><td> United Kingdom </td><td>12-15 business days</td><td>&#xA3;5 </td><td>&#xA3;72 </td></tr></tbody></table>

Which shipping methods do you offer, and how much do they cost?

We offer shipping to P.O. boxes located in the United States. At this time, we are not able to ship directly to pickup points or parcel lockers. Please note our Express Shipping method is not available for delivery to P.O. boxes. If you would like to

<h3 id="isPasted">US Customers&#xA0;</h3>We offer shipping to P.O. boxes located in the United States. At this time, we are not able to ship directly to pickup points or parcel lockers.&#xA0;Please note our Express Shipping method is not available for delivery to P.O. boxes. If you would like to ship an order to a P.O. box, we recommend choosing either No-Rush Shipping (5&#x2013;7 business days) or Premium Shipping (2&#x2013;4 business days) as your shipping method. <h3 id="international-customers-outside-the-united-states">International Customers (Outside the United States)</h3>We are not able to ship to P.O. boxes, pickup points, or parcel lockers outside the United States. We apologize for any inconvenience.&#xA0;

Do you ship to P.O. boxes, pickup points, or parcel lockers?

Ana Luisa Protection allows you to track your order with peace of mind. We know how important it is for your jewelry to arrive in perfect condition, so we offer package protection to keep your order safe during shipping and delivery. The cost of Ana

Ana Luisa Protection allows you to track your order with peace of mind. We know how important it is for your jewelry to arrive in perfect condition, so we offer package protection to keep your order safe during shipping and delivery. The cost of Ana Luisa Protection will depend on the total cost of your order, and is available with No-Rush Shipping (US orders only). <h3 id="what-does-ana-luisa-protection-cover">What does Ana Luisa Protection cover?</h3>Ana Luisa Protection covers damage that occurs during the delivery process, orders lost in transit, and orders not received. If you have not received your order, please reach out to our team with your order number. We&apos;ll work with you to figure out the right solution! <h3 id="can-i-remove-ana-luisa-protection-from-my-order">Can I remove Ana Luisa Protection from my order?</h3>All US orders placed through&#xA0;<a href="http://www.analuisa.com/" rel="noopener noreferrer" target="_blank" style=" text-decoration: none;">analuisa.com</a> will have Ana Luisa Protection automatically added at checkout. If you do not wish to purchase Ana Luisa Protection, you can manually select a different shipping method before confirming your order.<img data-fr-image-pasted="true" src="https://cdn.kustomerhostedcontent.com/media/6058e8608f65b8facea085b3/c708249b25dde171a4666e5f5a656f3c.gif" class="fr-fic fr-dii">If you would like to remove Ana Luisa Protection on your order after it has been placed, please reach out to our team. By deselecting shipping protection, Ana Luisa is not liable for lost or damaged items. Please note once your order has been assigned a tracking number, we cannot remove or refund Ana Luisa Protection.

What is Ana Luisa Protection?

For time-sensitive questions and concerns

Need more help? Email our team (We typically respond within 48 hours).

Ana Luisa

Shipping

What is AL Luxe?

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How do I redeem my credit?

AL Luxe

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Ana Luisa IRL

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Product Information & Care

How is your jewelry sustainable?

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What is Good on You?

What is The Climate Change Project?

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Sustainability

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Are Jewelry Bundles eligible for returns?

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Exchanges & Returns