How do I submit a warranty claim?Updated 2 days ago
US Customers
If you are experiencing an issue with your jewelry and it is covered under our 2-Year Warranty, you can submit a warranty claim by following these steps:
- Follow this link to our online portal (be sure to click 'US Customers').
- Enter the order number for this product and the zip code associated with your order.
- Follow the prompts on the screen to submit a warranty claim (not a return). This will require you to select an issue type and include at least one photo (no videos). Please note our team reviews each of these claims. The more details you share, the better!
- You'll be given the option to receive a replacement for the same product or store credit. Choose whichever option you prefer and proceed to submit the claim.
- Our team will review your claim and approve it based on the information you've provided. Once your claim is approved, you will receive an email confirmation with next steps. You'll receive a separate email confirmation once we processed your new order or store credit.
Please note our team may not approve your warranty claim if we do not have enough information about the issue you're experiencing or the photo(s) provided do not accurately portray the issue. This is at our discretion. If you have questions about the status of your claim, you may email our team at [email protected].
International Customers
If you are experiencing an issue with your jewelry and it is covered under our 2-Year Warranty, email us at [email protected] with a description of the issue and a picture or video of the piece. Please include the original order number. Upon evaluation, we’ll send a replacement or issue reimbursement (subject to your location and current product availability).
Looking to submit a standard return? Check out this article for more details.