Product Information & Care
How do I get in touch with you?
For more time-sensitive questions and additional support, our team is available via live chat seven days a week from 9AM - 8PM ET. To get in touch with us, simply click the chat icon in the bottom right corner of this page. You will be asked to confi
Do your products come with a warranty?
Yes! Our 2-Year Warranty ensures your Ana Luisa online purchase (placed on analuisa.com or purchased at our store) is fully protected for two years from the original purchase date. Though we extensively test our products, our warranty may be applied
How do I submit a warranty claim?
If you are experiencing an issue with your jewelry and it is covered under our 2-Year Warranty, you can submit a warranty claim by following these steps:. Please note our team may not approve your warranty claim if we do not have enough information a
Is your jewelry hypoallergenic?
We are happy to share all of our jewelry is hypoallergenic and our 10K Solid Gold collection is hypoallergenic and nickel-free. However, we do encourage customers with sensitive skin to only wear earrings made with Titanium or Stainless Steel posts,
How do I find my ring size?
Our retail team is happy to help measure your ring size in-store. We look forward to seeing you at any of our store locations!. If you're not able to visit our store, you can measure your ring size at home by following these steps:. Find your circumf
If a product is out of stock, can I add myself to a waitlist?
Yes! Waitlists are available for pieces that may be sold out but returning soon. You can add yourself to a waitlist for a sold out product by navigating to the product page and clicking the “Notify Me When Available” button. We will send you an email
How is your jewelry packaged?
To keep things simple yet secure, our packaging is reduced to the essentials. We want to ensure everything in your order arrives in one piece with environmentally-friendly materials. Our mailers, gift packaging, and jewelry carding are all sourced fr
How should I take care of my jewelry?
The majority of our jewelry is 14k gold or rhodium plated with a base metal of brass. While our products are designed to be water-resistant, we recommend the following:. The 10k gold we use for our products is extremely durable. Even so, the finest m
What is a preorder?
Sometimes, we don't want to wait to share our new products with you! To give a sneak peak (and let you buy your jewelry as early as possible), certain products are available to preorder before they are in stock at our warehouse. You can tell if a pro
What is the difference between your 10k and 14k gold jewelry?
The term "karat" (K) refers to the purity, color, and softness of gold. A higher karat number indicates purer gold. While 10K Sold Gold has a lower purity, it is more durable and less prone to bending. Conversely, 24K Sold Gold is the purest form but
Where can I purchase Ana Luisa products?
All of our available products may be purchased directly through our website, analuisa.com. Limited styles are available for purchase through Amazon, Bloomingdale's, and more. You can find a full list of our stores and retailers here. We recommend fol
Are your diamonds conflict free?
Yes! We exclusively use 100% lab-grown diamonds, meaning no mining is required. Our lab stones can com from Spain, Italy or India. We use SI clarity diamonds with a G/H color-grade.